GRAND RAPIDS, Mich.–Xtend, Inc., the multi-owned cooperative CUSO, announced that it had reached the halfway point on the first phase of collaborative resource sharing projects with rkGoBig, the Harrisburg, Penn.-based CUSO and new Xtend partner.
“The first phase of our rkGoBig partnership is focused on having our staff assist with core data processing conversions for the six credit union owners of their CUSO,” said Xtend President Scott Collins. “These services include back office bookkeeping functions, compliance monitoring, inbound and outbound call center and electronic member communication services. The team at CEO Peter Barnard’s CUSO has been great to work with, as have the staffs at Everence FCU, Viriva CU, and Department of Labor FCU. With three of the six conversion projects behind us, we are gearing up for a strong finish to this first phase of what we hope will be a long partnership.”
Separately, Xtend announced that it has completed the on-boarding process for five new credit union clients and is now performing the ongoing log management activities in support of each credit union’s overall compliance monitoring strategy. With the addition of these five, Xtend now supports 50 credit unions in 14 states.
“More and more of the credit unions in the cuasterisk.com network are looking for assistance to help manage an increasingly complex compliance environment, and Xtend is happy to answer the call when they need a body to handle the daily log management activities,” said Collins. “Our partners at CU*Answers handle the core-related and consultative needs for these credit unions and then bring us to the table if shared execution resources are needed to help their client either short- or long-term. We also help each credit union converting to the CU*BASE core data processing system by providing up to thirty days of log management services so those tasks can be easily transitioned to the client in a seamless, effective manner. The fact that several have stayed with us means that we are filling a necessary niche for our mid-market customer owners.”