MADISON–Representatives of credit unions on three different continents shared case studies on how to successfully implement digital transformation.
Speaking to the World Council of Credit Unions’ World Credit Union Conference, speakers from Brazil, Australia and the United Kingdom offered attendees thoughts on:
- Lessons from building a digital mindset
- How a credit union can structure a digital transformation plan
- Showcasing technological results that benefit members
“Very much our view is that you should be able to do everything digital and online as you would be able to do in one of our branches,” said Darren Stephens, chief transformation officer at Heritage Bank Ltd., one of the largest customer-owned banks in Australia.
WOCCU reported Camila Luconi Viana, a digital specialist for Sicredi in Brazil, and Paul McFarlane, chief technology officer for Glasgow Credit Union in Scotland, shared similar sentiments in providing details on how their credit unions have digitized to better serve members.
According to WOCCU, the breakout session complemented World Council’s Challenge 2025 initiative, which seeks to establish the digital transformation of the global credit union system by 2025.