SINGAPORE — Digital technologies are becoming more “human,” according to one person here, who said there are three things CUs should be doing to “future-proof” themselves.
Speaking to the World Credit Union Conference hosted by WOCCU, Keynoter Shivvy Jervis focused on rewiring technology and using digital firepower to best serve human needs during her remarks.
“Even as we are becoming more digital, I believe digital technologies are becoming more human,” said Jervis, an award-winning futurist, advisor, and innovation strategist. “We should think about technology as a catalyst, a connector and a culture – something that just doesn’t simply spark change but remains sustainable and makes a lasting impact.”
Digital transformation is more about a mindset than a process, according to Jervis. She told the meeting three things organizations must be doing now to future-proof themselves include increasing digital IQ, formalizing a culture of innovation and seeing technology, not as an IT challenge but rather as diffusion across all business lines.
Jervis suggested that digital humans and new forms of data will allow us to see things we’ve never seen before and new forms of security that will use our biology to help keep us and our organizations safe online – a move from first to second generation biometrics.
“Talent is key,” said Jervis. “You need to bring in the visionaries and radical thinkers to take your digital strategy forward.”