WASHINGTON—The Consumer Financial Protection Bureau has announced the addition of a trends view to the Consumer Complaint Database.
The trends view allows users to see information about complaints over time using a “robust set of filter options,” the agency said.
Previously, the database has provided users with the ability to filter complaints by date, product, issue, company name, and to search complaints for keywords.
The new trends view and the map view added earlier this year build upon the existing capability to filter and search, and emphasize aggregation and analysis of information, while continuing to make all the underlying data available for closer examination, the CFPB said.
With the trends enhancements, the CFPB said users now can:
- View complaints over time to gain insights into complaint trends
- Refine visualizations based on user selected criteria
- Aggregate complaints by various categories, such as issues and products
‘Powerful Capabilities’
“These powerful new capabilities allow users to gain deeper insight into changes in the location, type, and volume of complaints over time, which provides valuable context into consumers’ experiences in the financial marketplace,” said CFPB Director Kathleen L. Kraninger. “I’m excited to make these additional tools available to the public as I promised last year.”
Prior to these enhancements, the Bureau said it also made other improvements, including the integration of financial information and resources into the complaint process to help address questions and better inform consumers before they submit a complaint, as well as modification of disclaimers to provide better context to the published data, the agency noted.
Since 2011, the Bureau reported it has handled more than 2.3 million consumer complaints. More than 5,000 financial companies have responded through this process, providing responses to 97% of the more than 1.6 million complaints sent to them for response, according to the agency. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first, the agency said.
Access the Consumer Complaint Database.