BENTONVILLE, Ark.—Walmart is changing the way customers return online orders.
Starting in November, the store will allow shoppers to process returns through the Walmart app and skip the long customer service lines.
To use Mobile Express Returns, a customer will launch the Walmart app on their Apple or Android mobile device. Then, they simply select a transaction and the items from the transaction they want to return. This information will be sent to the store of the customer's choosing, according to LowCards.com.
“The service desk will have a new Mobile Express Lane for customers using this service. The customer can go through that line and scan the QR code provided on the card reader. Once the item is handed to the store associate, the refund will be processed. The money will go back to the original payment method for the order—credit card, debit card, PayPal, etc.—in as little as one day,” noted Bill Hardekopf, CEO of LowCards.com.
This service will only be available for online orders at first, but Walmart plans to expand to physical store purchases as well in 2018.
“They have not yet provided the details, but will most likely require customers to scan the code at the bottom of their receipt so Walmart can identify the transaction and the items. The scanning system is already in place on the mobile app for customers who use the Savings Catcher,” Hardekopf said.