TALLAHASSEE, Fla.– United Solutions Company, a technology and services CUSO working with credit unions nationwide, has opened a second collections operations center in Lake Mary, Fla., marking a strategic expansion to support continued growth and client demand.
The decision to open a second location stemmed from increased staffing needs, particularly tied to USC’s expanded partnership with Civic Federal Credit Union and Local Government Federal Credit Union. Discussions with executives from USC’s partner, Addition Financial, led to the opportunity to utilize space within Addition Financials’ Lake Mary headquarters, USC said.
“We were exploring expansion options in metro areas like Tampa and Orlando when this opportunity came together,” said Tony Neff, VP of collections at USC. “Lake Mary offered the perfect combination of location, talent pool, and a top-tier facility.”
USC’s lease began in late April 2025, with recruiting efforts kicking off immediately in partnership with a Tampa-based firm. The new office officially launched operations on June 3, one day after Civic’s core conversion was completed. The Lake Mary site now houses 18 team members, with room to grow, USC said.
The 7,000-square-foot space is part of a 180,000-square-foot Class A facility, featuring an on-site gym, executive chef, and food truck events. The location also allows for future expansion, including the potential to double its footprint. USC appointed Alicia Smalls, a seasoned leader with over 20 years in credit union operations and 15 years in collections, to lead the Lake Mary team.
“This move not only supports our current growth but positions us for future opportunities—whether in collections or other departments.” Neff said.
The Lake Mary office complements USC’s existing headquarters in Tallahassee, with staffing split between both locations to support scalability and operational flexibility, USC added.