OMAHA, Neb.–U.P. Connection FCU has selected CU*SOUTH as its new core technology partner and service provider.
The $35-million CU serves approximately 4,000 members.
“Our problem was that our old core software wasn’t keeping up with the needs of our members,” said CEO Janeane Whitney. “We were operating on a system that was assembled out of many different modules, and this created inefficiency and unnecessary work; we weren’t delivering service to members as quickly as we wanted.”
“When we first met with the leaders of CU*SOUTH, we knew we found a great partner that would help us deliver the member experience we had envisioned,” continued Whitney. “CU*SOUTH offers a fully-integrated solution that was the best we’d seen in our vendor search. As a CUSO, they draw their best ideas from a large network of credit unions they serve, so it was a perfect fit for us and for our members.”
CU*SOUTH said it will provide U.P. Connection with a single-source solution for marketing, new account opening and funding, easy loan applications with auto-decisioning, remote loan closing with e-signing on tablets and cellphones, and comprehensive member access to their credit union services through biometric authentication options such as facial recognition and fingerprint ID.
‘Inspired by Vision’
“We’re inspired by the vision of over 270 credit unions – ranging from small start-ups all the way up to billion-dollar CUs,” said Leo Vaulin, CEO of CU*SOUTH. “Together, we’re able to offer CUs of all sizes a cloud-based solution at a reasonable price that gives CUs the power to win against the largest banks. Our mission is to help credits to be the heroes of their members’ lives.”
CU*SOUTH said its Managed Services will support U.P. Connection in growing their credit union by providing “on-demand” fractional employees – back office, compliance, collections, call center, IT, marketing, and consulting.
“Smaller credit unions face the challenge of staffing as they grow – hiring specialists in each department,” added Vaulin. “CU*SOUTH’s Managed Services team makes it easy to “rent an expert” for a few hours or a few months giving the CU the opportunity to budget for growth.”
‘Members Come First’
CU*SOUTH said its member-focused collaborative pricing model, comprehensive core without module add-ons, and integrated network of support services are designed to respond to and evolve with the needs of their credit union partners and owners.
“Members come first in any core processing decision,” said Vaulin. “First, CU*SOUTH delivers the best online banking solution, which empowers members to do everything online – we have credit unions that operate with no physical branches – so the member self-service experience needs to be intuitive and fast like Amazon or Google.”