ALEXANDRIA, Va.–Credit unions have approximately two weeks to offer comment to NCUA on changes it is proposing to its consumer complaints records system.
Among the proposed changes: new permissions to share information with other agencies in the event of a data breach.
NCUA is seeking input on its Consumer Complaints Against Federal Credit Unions system, which are set to go into effect on Sept. 14. Comments are also being accepted through that date, and the changes will go forward “unless comments are received that would result in a contrary determination,” according to NCUA.
Among the proposed changes:
- A change in access is proposed to improve effectiveness and efficiency when examiners conduct the required pre-exam planning review of consumer complaints. A notice posted by NCUA says, “Examiners may securely view consumer complaints, credit union responses, supporting documentation about complaints, and consumer protection violations concerning the credit unions in their assigned region.”
- One routine use is being added to the list of standard routine uses for the system that will facilitate the sharing of NCUA’s information with another agency in its efforts to respond to a breach.
- NCUA said it is revising authorities for system maintenance to reflect “specific programmatic authority for collecting, maintaining, using, and disseminating the information.”