PORTLAND, Maine–Town & Country FCU has entered into a partnership with the House of Languages to provide on-demand phone and video translation services as well as scheduled in-person options.
According to the credit union, through the new partnership, translation services for more than 30 languages are offered on-demand and are now available at all Town & Country branches, and in-person options for other services by appointment.
The credit union said it anticipates expanding the House of Languages services and offerings into other departments in the future.
In conjunction with the announcement of the new partnership, Town & Country made a $1,000 contribution on behalf of the House of Languages to the Greater Portland Immigrant Welcome Center. Representatives from the House of Languages joined Town & Country at the Welcome Center for the presentation of the contribution.
Making Services More Accessible
“Language barriers can make it difficult for non-English speakers to access banking services,” said Dolgormaa Hersom, president & CEO of the House of Languages. “House of Languages’ staff are excited about our partnership with Town & Country Federal Credit Union. Working together, we are helping make financial services more accessible for new Mainers with limited English skills.”
Added David Libby, president and CEO of Town & Country FCU, “We have always been about delivering solutions to help us better serve our community and its ever-changing needs. Since our credit union was formed, we have worked hard to make financial services more accessible, and this new partnership is an evolution of that ongoing commitment. The ability to offer on-demand translation services to current and new members will help us to better understand the unique needs of various segments of our population and enable us to provide the products and services they need.”
Jon Paradise, SVP-communications, marketing and community outreach at Town & Country, said the decision to partner with House of Languages was made, in part, because it is a local, Portland-based organization and aligns with the credit union’s “local helping local” initiative. That effort focuses on providing local financial services and options to consumers but also supports local businesses and organizations.
Supporting Local Biz
“During the pandemic, ‘local helping local’ supported hundreds of local businesses and nonprofits through thousands of dollars in gift cards and contributions,” said Paradise. “This new partnership is a natural extension of our local focus on making a difference. As our population in southern Maine continues to diversify, we are well-positioned to meet the financial needs new residents may have, including eliminating barriers in communicating those needs.”
It’s Called Fresh for a Reason. And We Offer Home Delivery. For Free!
The biggest, best and freshest news reporting in credit unions remains free in ’23! Each morning CUToday.info delivers its daily Fresh Today news update offering the latest headlines and breaking news right to your email, with the easy-to-read headlines format allowing you to click on the stories that interest you most in order to learn more.
If you haven’t yet signed up for the new email solution on which CUToday.info has partnered with ResponseGenius, you can do so here. Signing up requires less than one minute of your time—and it’s free!
Please note that after signing up you may need to go to your Spam/Junk folder and mark the morning headlines email as safe. CUToday.info does not provide its list of readers and emails to outside parties, and we will not be contacting you to sell you an extended warranty or sending you any links so you may cash in on an inheritance you didn’t know was coming.
And did we mention it’s free?
Please note and/or make your IT department or email administrator aware the emails will be coming from the domains CUTodayinfo.com and CUTodayinfoReply.com