WASHINGTON–With approximately two-thirds of its workforce participating in a survey, approximately 90% of the employees of the CFPB believe the work they do is important.
The 2020 Annual Employee Survey Results report, based on the 65% of its “employee population,” found favorable ratings in the 2020 survey were about the same as a 2019 survey, when 46 items were rated favorably (agree/satisfied or strongly agree/very 65% or more of respondent employees.
Among the points on which employees provided “favorable” ratings:
- The work I do is important (87.9%)
- I am constantly looking for ways to do my job better (86.2%)
- I know my work relates to the agency’s goals (83.3%)
- The people I work with cooperate to get the job done (84.3%)
- Rating of overall quality of work done by your work unit (89.4%)
- Employees share job knowledge with each other (85.3%)
- Supervisor supports my need to balance work and other life issues (91%)
- Rating of job being done by immediate supervisor (85.7%)
Not Rated So Highly
But not every survey question received such rosy responses. The 2020 survey found five items earned either a “disagree/dissatisfied” or “strongly disagree/very dissatisfied” by 35% or more of the survey respondents.
Areas the received the lower marks included:
- Pay raises depend on how well employees perform their jobs (59.5% of respondents answering unfavorably – “disagree/dissatisfied” or “strongly disagree/very dissatisfied”; 18.2% favorably – “agree/ satisfied” or “strongly agree/very satisfied”; 22.3% neither)
- Senior leaders generate high levels of motivation and commitment to the workforce (39.5% unfavorable; 38.2% favorable; 22.2% neither)
- Satisfaction with opportunities to get a better job in the organization (37.1% unfavorable; 31.8% favorable; 31% neither)
- Differences in performance are recognized in a “meaningful way” (37.1% unfavorable; 37.3% favorable; 25.7% neither)
- Steps are taken to deal with a poor performer who cannot or will not improve (37% unfavorable; 33.8% favorable; 29.2% neither)