NEW YORK—A new study suggests a growing number of consumers are having issues with mobile bill pay.
“The level of satisfaction among consumers using mobile wallets to pay bills is notably high. However, the system is still far from completely reliable, as more than half of users claim to have experienced issues when paying their bills with these systems,” Pymnts.com said.
According to the new study from Pynts.com, three out of four U.S. consumers used mobile wallets last year, and 9% say this is their preferred method for paying bills.
Key Factors, But…
“The ability to make payments anywhere and anytime, as well as the convenience of managing payments in real time, are key factors that attract consumers to mobile wallet bill pay,” Pymnts.com said, noting that 58% of users experienced difficulties when paying bills using a mobile wallet in the last year.
Security is the most common objection to mobile wallets among those who do not use them, with 35% of consumers citing it as their most important reason for not using mobile wallet bill pay, Pymnts.com added.
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