YAKIMA, Wash.–Solarity Credit Union said it is now offering its members eSigning Experience when closing mortgages.
“By utilizing an internet connection and a remote online notary, the entire process is completed virtually through video conferencing, allowing members to close from the comfort of home, the office or anywhere they have internet access,” the credit union said.
The $813-million Solarity CU said it began its digital transformation years prior to the pandemic, but that COVID-19 had accelerated its vision of delivering a start-to-finish online home loan experience.
“Solarity strives to make our members’ lives better,” said Solarity President and CEO Mina Worthington. “We want to make the home loan experience - which is typically quite complex - as easy and reliable as possible. The home loan closing should be a celebration, not a hassle.”
‘Move Through Process Quickly’
In the past, Solarity said, “closings could take hours, with borrowers signing mountains of paperwork with little time to prepare or review.” With its new eSigning Experience, members receive the closing documents beforehand, which gives them plenty of time to review the details and ask any clarifying questions, Solarity added.
During the eSigning Experience, Solarity explained the escrow company and real estate agent are invited to join the video conference with the online notary and borrower as they sign and notarize the documents. Borrowers are able to move through this process quickly by simply clicking through a file they’ve already reviewed, according to the credit union.
‘Members Love the Opportunity’
“Our Solarity closing coordinators provide members with a personalized closing experience. Our members love the opportunity to get questions answered and have open dialog during our video conference appointment,” said VP-Home Loans Debbie Ingle. “Time is precious, and our eSigning Experience provides members a convenient and easy way to close their home loan.”
Solarity reported that to date it has closed more than 100 home loans with the new program.
Solarity CU has approximately 54,000 members.
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