BOWLING GREEN, Ky.–Service One Credit Union here is participating in a pilot program with the South Central Workforce Development Board, on behalf of the KYhirED scholarship program, through which college students are working at the credit union over the summer.
The students are being paid hourly wages, are gaining invaluable job experience, receiving critical training/coaching plus, and have the opportunity to be awarded an additional $1,500 scholarship toward their Fall 2019 semester, according to the organizations.
Through the new “SOCU Workforce Connections Program,” Service One interviewed from a pool of prescreened KYhirED students, initially hiring four to serve as “Member Solutions Associates.”
“This group will be responsible for consistently providing exceptional service to Service One members by telephone and/or through online communication for tasks such as resolving member inquires, providing account information and resolving or referring electronic services issues,” the credit union said. “Simply put, they will be a ‘voice’ for Service One.”
‘Essential’ Practice
“The availability of an educated and skilled workforce is essential to attracting and retaining business and growing our economy,” said Rebecca Stone, president and CEO of Service One, in a statement. “That is one reason we are so excited to partner with the new KYhirED program. The students we have hired through the program will be a great asset to our organization. We will benefit from their enthusiasm and dedication and they, in turn, will gain valuable business experience while continuing their education. I can think of no investment that would pay a more valuable dividend for the future of our workforce.”
The $170-million Service One has approximately 16,000 members.