INDIAN LAND, S.C.–Sharonview FCU has added walk-up windows at two of its branches in Charlotte, S.C., where the lobbies have been closed.
The walk-up windows are in place at the Carmel Road and University branches and allow members to conduct in-person business with branch staff at locations that do not have drive-thrus. ATMs remain open at all Sharonview branches, and members also continue to have access to mobile banking and member services via telephone, the credit union reported.
“We are committed to helping members navigate this extremely challenging time, and a big part of that means making sure members have as much access to our team members as possible while also keeping everyone safe,” said President and CEO Bill Partin. “Kudos to COO Ricky Otey and his team for working tirelessly to make this solution available to members.”
The credit union said the walk-up window units allow the credit union to provide personal service without having direct contact with members. A window and speaker are available, and a drive-thru-style drawer is used to exchange cash and documents. Social distancing signage has been posted alerting members where to stand.
The $1.6-billion Sharonview FCU has more than 89,000 members.