TYSONS, Va.–PenFed Credit Union said it is partnering with Fayetteville, N.C.-based Triple Impact Connections,a veteran-owned communications solutions firm, to bring jobs to military spouses across the United States.
The partnership begins by establishing 60 PenFed member service representative roles for military spouses, including remote positions, the credit union reported.
According to PenFed, with the aid of Triple Impact’s training program, the military spouses will learn to deliver “best-in-class member service by answering incoming calls, providing account and product information while performing account transactions and maintenance.”
The positions will also be responsible for educating members on a wide variety of products and services and making recommendations for each member's financial needs, PenFed added.
“We are proud to partner with Triple Impact to leverage the professionalism and skills of military spouses,” said PenFed Credit Union President/CEO and PenFed Foundation CEO James Schenck, in a statement. “We will continue to look to the outstanding talent pool of military spouses as our team of financial professionals scales up to provide exceptional service to our growing number of members.”
Additional Programs
In addition to the Triple Impact partnership, PenFed said it also collaborates with the Military Spouse Employment Partnership (MSEP) and the U.S. Chamber's Hiring Our Heroes' Military Spouse Employment Program, to enhance employment efforts within the military spouse community. PenFed also adopted a policy that encourages the retention of military spouses when they move that allows for transfers or remote work opportunities.
The $28-billion PenFed Credit Union has more than 2.4-million members.