ST. PETERSBURG, Fla.–PSCU has released QuickAssist for debit, enabling better service and front-line efficiency for both credit and debit transactions.
PSCU said QuickAssist is a web-based solution that helps front-line credit union staff more rapidly and efficiently resolve member requests for service on accounts that reside on PSCU-hosted systems. By leveraging single sign-on from the credit union’s core application, QuickAssist integrates data and systems to improve the credit union staff and member experience, PSCU said.
In alignment with its agile development process, PSCU first introduced QuickAssist for credit functionality. The implementation process for QuickAssist is quick and seamless and requires a very low level of effort from the credit union, and 80% of all routine inquiries and actions needed to serve cardholder needs can be done via QuickAssist, PSCU said.
“We were very excited to roll out QuickAssist for credit,” said Pam Gilmore, SVP, alternative delivery channels at Founders Federal Credit Union in Lancaster, S.C., a current QuickAssist user. “For so long, our front-line staff had very limited access to credit card information and had to call our card services team for questions on transactions, APRs and more. QuickAssist’s single sign-on was a huge win for us. We have received many positive comments from our branches since launch.”
According to feedback from member-owners currently using QuickAssist’s credit functionality, the platform’s online disputes functionality has been a game changer, as credit unions would previously have had to complete a form by hand and fax it in – QuickAssist has streamlined this process. The platform’s simple, intuitive interface and ease of use are also key features, PSCU said.
“PSCU developed QuickAssist for debit in close collaboration with our member-owners, just like we did when we originally launched the platform,” said Tom Gandre, PSCU EVP and chief operating officer. “Feedback on the platform has been very positive, and the impact on the credit union member experience is impressive. We are excited to make QuickAssist available to our member-owners for debit as well as credit.”