ST. PETERSBURG, Fla.–PSCU has officially cut the ribbon on its new Member Experience Center here, which it said has been purposefully designed for cross-disciplinary collaboration and innovation.
The Center includes an array of interactive kiosks designed to illustrate how PSCU works together with credit unions to achieve collective success, according to PSCU. It also includes meeting space.
“The Member Experience Center offers PSCU and credit unions a chance to walk in the footsteps of the member,” said PSCU President Chuck Fagan just prior to cutting the ribbon.
When entering the Member Experience Center visitors are greeted by an eight-foot wide interactive touch screen touting an immersive hands-on approach, which serves as a starting point for a series of interactive experiences. Beyond the welcome wall are a collection of interactive kiosks, touch screens, augmented reality experiences and digital white boards to showcase and illustrate how PSCU works to support, protect and optimize every transaction and interaction for credit union members, the company said.
“This facility is dedicated to collaboration,” said Lynn Heckler, PSCU’s chief talent officer during the opening ceremony. “What we are creating is a culture for collaboration.”
By bringing people together, Heckler said, it contributes to the kind of diversity of thought necessary to develop the types of product and service solutions credit unions need to meet the needs of members.
A half-dozen or so credit unions have actively participated in a focus group to provide ideas, guidance and feedback through every phase of the project.