ST. PETERSBURG, Fla.–PSCU said it has named Dean Young to its executive leadership team as its new executive vice president and chief experience officer.
In his new role, PSCU said Young will be responsible for leading cross-company collaboration efforts to create the strategy, design, engagement and execution of the CUSO’s member experience, as well as provide an added focus on service excellence and improvement initiatives for all stakeholders. Additionally, he will oversee all marketing and communications efforts.
“This is an exciting time for PSCU and the credit unions we serve,” said Young. “I am eager to work alongside our talented PSCU leaders to further elevate the member experience and ensure we continue to deliver the levels of service our owners and other stakeholders have come to expect from the cooperative.”
A ‘Top Priority’
Young has been with PSCU since 2005 and has held numerous leadership positions in account management, service delivery and industry engagement. Prior to joining PSCU, he was a vice president of business development for a subsidiary of Bankers Insurance Group where he held various relationship development, sales, finance and operational leadership roles during his 12 years with the company. He is a member of the NACUSO board.
“Providing an unparalleled member experience and industry-leading service is a top priority for PSCU and is at the core of everything we do,” said Chuck Fagan, president and CEO of PSCU. “Dean is a trusted leader with an exceptional reputation within PSCU and the entire credit union industry and will be a valuable member of the executive team. During his extensive tenure at PSCU, he has always put what benefits our Owners first and foremost. His experience is in perfect alignment with what we strive to achieve as a CUSO.”