RANCHO CUCAMONGA, Calif.–Nusenda Credit Union is expanding its partnership with CO-OP Financial Services.
CO-OP stated that the expansion will lead to improved operational efficiencies for the CU, allow it to be first-to-market with new payments technology, and enhance fraud fighting capabilities.
The $2.1-billion Nusenda is adding CO-OP Full-Service Credit and CO-OP Signature Debit to process cardholder transactions. Nusenda is already a client of CO-OP PIN Debit processing, as well as a participating institution within the CO-OP ATM and CO-OP Shared Branch networks, CO-OP explained.
“The increasing complexity of the payments industry, which directly affects our service to cardholders and our own operations, is a key reason we selected CO-OP as our financial technology provider for full-service credit and signature debit,” said Terry Laudick, president/CEO of Nusenda. “We have now consolidated our card transaction processing capabilities, eliminating inefficiencies and technical limitations with a split-processing debit environment and having to maintain and train for separate debit and credit card systems.”
Access to Range of Technology
“Working with CO-OP also gives us access to a range of smoothly integrated, advanced payments technology, and an ability to be first to market with new services via CO-OP’s suite of application protocol interfaces (API),” said Laudick. “In addition, it was absolutely critical to our decision to have access to state-of-the-art fraud analytics, which CO-OP is rolling out this year via the COOPER (CO-OP’s Unified Member Experience).”
In a statement, CO-OP said its ecosystem is designed to easily provide a full suite of member payment services to its client credit unions, offering products that allow members to manage money and access; move money, quickly; obtain service, whenever, wherever they want it; earn rewards that are meaningful to them; and protect their transactions securely.
“With a focus on being member-centric, CO-OP enables credit unions to meet consumer demands for seamless and secure user experiences across all payment forms and channels,” said Matt Kardell, chief revenue officer for CO-OP. “We share Nusenda’s commitment to a digitally transformed user experience by providing technologically advanced payments solutions that are easy to use, with advanced fraud protections.”