WASHINGTON—Already the most popular method for American consumers to interact with their bank accounts before the COVID-19 pandemic struck, a new su
rvey reveals that since March 2020 the proportion of customers using mobile platforms has jumped 11 percentage points.
The survey was conducted by the American Bankers Association.
The proportion of customers for whom in-branch visits were the top option for banking fell by the same margin, 11 percentage points in the same time frame, Banking Dive reported in its analysis.
About 10% of users preferred to visit a brick-and-mortar location post-COVID, compared with 21% before, according to the ABA.
Online banking with a laptop or personal computer ranked second both pre- and post-COVID, with 24% of respondents preferring that method before the pandemic, and 26% since.