WASHINGTON–Credit union members, employees and Americans overall are increasingly turning to ChatGPT for both professional and personal reasons, as they experiment and deploy the new artificial intelligence tool.
According to a Pew Research Center survey in February, 23% of Americans’ have at least tried the technology, up from 18% in July 2023.
The February survey also asked Americans about several ways they might use ChatGPT, including for workplace tasks, for learning and for fun, Pew Research Center said.
“While growing shares of Americans are using the chatbot for these purposes, the public is more wary than not of what the chatbot might tell them about the 2024 U.S. presidential election,” the organization said. “About four-in-ten adults have not too much or no trust in the election information that comes from ChatGPT. By comparison, just 2% have a great deal or quite a bit of trust.”
The Findings
Among the findings, according to Pew Research:
- Differences by age. “Adults under 30 stand out: 43% of these young adults have used ChatGPT, up 10 percentage points since last summer. Use of the chatbot is also up slightly among those ages 30 to 49 and 50 to 64. Still, these groups remain less likely than their younger peers to have used the technology. Just 6% of Americans 65 and up have used ChatGPT.”
- Differences by education. “Highly educated adults are most likely to have used ChatGPT: 37% of those with a postgraduate or other advanced degree have done so, up eight points since July 2023. This group is more likely to have used ChatGPT than those with a bachelor’s degree only (29%), some college experience (23%) or a high school diploma or less (12%).”
How Have Americans Used ChatGPT?
Since March 2023, Pew Research Center said it has also tracked three potential reasons Americans might use ChatGPT: for work, to learn something new or for entertainment.
The share of employed Americans who have used ChatGPT on the job increased from 8% in March 2023 to 20% in February 2024, including an eight-point increase since July, according to Pew Research Center.
Turning to U.S. adults overall, about one-in-five have used ChatGPT to learn something new (17%) or for entertainment (17%). These shares have increased from about one-in-ten in March 2023, Pew Research Center said.
Additional Findings
Other findings released by Pew Research include:
- Using ChatGPT for other purposes also varies by education level, though the patterns are slightly different. “For example, a quarter each of postgraduate and bachelor’s degree-holders have used ChatGPT for learning, compared with 16% of those with some college experience and 11% of those with a high school diploma or less education. Each of these shares is up from a year ago.”
- ChatGPT and the 2024 presidential election. “With more people using ChatGPT, we also wanted to understand whether Americans trust the information they get from it, particularly in the context of U.S. politics,” Pew Research stated. “About four-in-ten Americans (38%) don’t trust the information that comes from ChatGPT about the 2024 U.S. presidential election – that is, they say they have not too much trust (18%) or no trust at all (20%). A mere 2% have a great deal or quite a bit of trust, while 10% have some trust. Another 15% aren’t sure, while 34% have not heard of ChatGPT.
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