RANCHO CUCAMONGA, Calif. – Additional details around CO-OP Financial Services’ THINK 18 meeting have been released.
The meeting, themed “The Race to Excellence,” will focus on the accelerating need for enterprise innovation and agility to meet the needs of today’s credit union members, according to the company.
“THINK 17 was all about digital transformation,” said Todd Clark, president/CEO for CO-OP. “Heading into next year, we are no longer just on a digital transformation journey – we are in a race to excellence in which speed and intelligence will determine the future of our movement. THINK 18 is about the operational excellence needed to deliver against rapidly evolving consumer expectations matched with technology shifts, and how to adopt methodologies to speed up that process.”
THINK 18 will be held May 7-10, 2018, at the Sheraton Grand at White Horse Pass in Chandler, Ariz. Credit union employees can register immediately for $999 at www.co-opthink.org/events.
According to CO-OP, the conference’s agenda will dig deep into the intersection of artificial intelligence (AI) and humanity, helping attendees understand how to leverage both for the planning and execution of future solutions and operations. “Financial institutions are beginning to explore how artificial intelligence improves delivery outcomes for consumers while decreasing costs, enhancing revenue and reducing fraud,” said Clark. “While there are challenges, it is time for our industry to examine how AI will improve our mission as we race toward what’s next.”
The first featured speaker of THINK 18 knows a little something about being in a race, noted CO-OP and will be Olympic swimming champion Michael Phelps.
In addition, CO-OP said THINK 18 will offer a full agenda designed to inform and inspire attendees to speed up the process of digital transformation, and achieve higher standards for services and delivery, through operational excellence.
At the conference, CO-OP said attendees will learn to:
- Lead and advance credit unions in the new normal and stay true to the movement’s DNA
- Translate trends into products and services
- Partner with unlikely allies and form valuable partnerships
- Flip old models and discover new paths
- Use data strategy and AI to deliver a more personalized member experience
- Leverage trust in the relationship economy in order to prosper and take advantage of the latest cybersecurity developments