JACKSONVILLE, Fla.–The new president of 121 Financial Credit Union, Bruce Fafard, has announced a new centralized organizational structure at the credit union’s senior level which establishes a chief financial officer, chief operations officer, and a chief strategy officer.
Becky Hulett will remain in the CFO position. David Marovich will assume the role of COO and responsibility for all member-facing services and sales. Paul Blackstone has joined 121 Financial in the newly formed role of CSO, with responsibilities that will include technology, marketing, facilities, legal, and risk management.
The changes were introduced to employees during a CU-wide “town hall.”
“Over the past two months, I have had the pleasure of getting to know the great talent at 121 Financial from the inside out and I’m pleased to say service to our members is what we do well,” said Fafard during the event. “We are establishing an internal structure that enhances that member experience further…We have the ability to positively affect our members’ lives and we are going to do that every time they interact with us by delivering an excellent banking experience through whichever channels the member prefers — including mobile, online, or in-person. The goal will be that every member interaction will reflect that same quality of being ‘The World’s Best Credit Union.’”