VIENNA, Va.– Navy Federal Credit Union has been named a CX Elite brand for credit card issuers (a top 5% brand) in Forrester’s US Credit Card Customer Experience Index, 2021.
The world’s largest credit union at $153-billion in assets, Navy Federal also ranked highest as an industry leader among credit card issuers and the most recommended credit card issuer by its customers/members.
“We’re proud of the many ways our team serves each and every member on a daily basis,” said Gabrielle Mizerak, AVP-credit card products. “We aim to always offer card products and resources that really fit the unique lifestyles and financial goals of our membership base, while providing exceptional member service.”
Navy Federal reported it has recently enhanced its cashRewards credit card, giving new and existing cardholders the ability to earn up to 1.75% cash back on every purchase. It also introduced new mobile app features for cardholders, such as payment reminder notifications, rewards redemption, improved card payment options and a new credit card application experience.
In addition, in Forrester’s proprietary 2021 CX Index survey, Navy Federal also ranked highest among multichannel banks/credit unions for customer experience. Specifically for credit cards, Navy Federal said its cards were recently recognized as “Best for Balance Transfer” and “Best for Travel” by GoBankingRates and “Best Military Credit Cards” by CardRates.com.
“Looking ahead, we’re excited to continue to maintain our best-in-class status across our credit card offerings this year, and bring even more value to our members,” added Mizerak.