ALEXANDRIA, Va.–A survey pilot is being launched Monday by NCUA’s Office of the Ombudsman, which is seeking input from credit unions on the agency’s pre-examination, reporting, and post-examination requirements.
NCUA disclosed plans for the survey in a Letter to Federal Credit Unions earlier this week.
According to the agency, the survey will allow credit unions to provide timely feedback to the agency while helping to standardize the feedback process.
“Credit union feedback helps the NCUA evaluate the effectiveness of our examination processes, and also improves communication with credit unions,” said Chairman Todd Harper in the letter.
The pilot is to run from Sept. 20 through March 31, 2021. The agency said federal credit union managers or CEOs will receive a link to the post-examination survey from NCUA at the conclusion of a regular examination. Credit unions will have 15 days to submit responses. NCUA added there will be no survey at the conclusion of a follow-up examination or supervision contact, and credit unions are not required to respond to the survey.
According to the letter, “The Ombudsman will administer the collection of survey responses to maintain separation of the survey responses from NCUA staff conducting examination work. The Ombudsman is responsible for reviewing survey responses, consolidating data from responses, and reporting the results to NCUA leadership. Survey responses will be collected through SurveyMonkey and will generally not be used to evaluate the results of individual examinations.”
Five Questions
NCUA said the survey will include five questions focused on pre-examination, reporting, and post-examination requirements; plus an open-ended question that will ask for credit union feedback on the types of questions the agency should consider in a future permanent survey.
Three versions of the survey will rotate among credit unions with completed examinations, according to NCUA.
The agency added credit unions should submit the survey one time only and can be completed by any senior-level employee or official designated by the credit union manager or CEO, and those individuals should not include personally identifiable information in their responses.