TWINSBURG, Ohio–One man here has been overwhelmed after receiving 55,000 duplicate statements in the mail, sent to his home by a student loan company.
Dan Cain said he was first alerted to the situation when a postal worker told him his mail would not fit through the front door of his office. According to WOIO-TV, when Cain drove his truck around to the back of the building, he found a postal worker wheeling out two large bins of letters.
It turned out that there were a total of 79 bins of the letters, and it took Cain two trips to deliver them to the garage of his family’s home, according to the Associated Press.
Officials from College Ave Student Loans told the AP in an email that it apologized for the error in its mailing system and was putting corrective measures in place to prevent it from happening in the future.
“We are working with Dan directly on a remedy, including picking up the mail from him if possible and a statement credit for the inconvenience,” the company’s chief operating officer, Tim Staley, told the AP.
According to the report, the duplicate statements were for a loan Cain and his wife had taken out for college tuition. Cain also indicated that the statement was wrong and believed the company used the wrong interest rate to calculate the payment.
But College Ave Student Loans said in the email to the AP that there wasn’t an error in the calculation.
“I just hope it doesn’t happen again,” Cain told the AP. “I might just have to return to sender.”