NATIONAL HARBOR, Mich.–In response to what it said is a radical change in the ways credit unions do business due to technology, the MD|DC Credit Union Association hosted an inaugural Tech Summit.
The two-day event was held at the MGM National Harbor in Maryland, where the association said Industry influencers and thought leaders came together to explore the challenges and opportunities facing credit unions.
Among those challenges and opportunities:
- New business models and organizational transformation
- Integrating artificial intelligence, machine learning and cloud computing
- The role of blockchain or distributed ledger technology in a digital strategy
- Delivering a personalized experience by leveraging technology
The Key Takeaway
“The key takeaway to integrating new technology is to never lose sight of what sets credit unions apart from other financial institutions – a highly engaged member experience,” said John Bratsakis, MD|DC Credit Union Association president/CEO, in a statement. “The great differentiator is still that personal connection credit unions make with their members, whether it’s delivered through a digital platform or in-person. I want to thank our presenters for sharing their insights and engaging in robust discussions that will help our credit unions effectively navigate the digital revolution.”
The Presenters
Among those who spoke to the summit:
- John Ainsworth, CULedger, president/CEO
- Julie Esser, CULedger, chief engagement officer
- James Guild, CU Engage, co-founder & managing partner
- Devon Kinkead, Micronotes, CEO & founder
- Guillermo Kopp, Microsoft, director, Financial Services Industry
- Jeremiah Lotz, PSCU, VP of product management
- Mark Sievewright, Sievewright & Associates, founder & CEO
- Shahar Ziv, PayPal, senior director of Global Corporate Strategy