NEW ORLEANS– The Louisiana Credit Union League (LCUL) presented its 2023 Emerging Leader Award to Daphne Hernandez of OnPath FCU during its annual convention.
The Emerging Leader Program recognizes the achievements of exceptional individuals who consistently dedicate their lives to their credit union movement through development, service, and engagement, the league said.
According to the LCUL, Hernandez is “recognized for being a key player in leading the implementation of OnPath's core integrated ITMs throughout their retail footprint as well as overhauling their contact center, achieving a record low abandonment rate and wait time for members.”
In addition, OnPath recently became the first Louisiana credit union designated as a Juntos Avanzamos affiliated credit union.
Juntos Avanzamos,” Spanish for “together we advance,” is a national network of 131 credit unions dedicated to serving low-income Hispanic communities.
‘Integral Role’
“Hernandez has played an integral role in their Hispanic outreach initiatives showcasing her understanding of the importance of financial inclusion,” the league said.
Hernandez was selected from five Emerging Leader finalists who “represented the elite among the promising credit union professionals across the state of Louisiana,” according to the league.
Industry leaders evaluated all nominees to determine the finalist in the statewide competition. The five finalists received a full scholarship to LCUL’s 2023 convention. As the overall winner, Hernandez receives a full scholarship to CUNA’s Emerging Leader School.