NORTH HAVEN, Conn.—Members of the $1-billion Connex Credit Union have been standing in long lines and waiting on the phone for extended periods due to the CU’s recent core system conversion, CT Insider reported.
Starting Friday afternoon and working through the end of the day Monday, the CU replaced a computer system it had used for the last 40 years, according to Louise Nestor, the associate vice president of marketing at Connex.
"It was an antiquated phone system and there were so many things we wanted to be able to offer our members that we weren't able to do before the transition," Nestor told CT Insider. "The world is growing at a rapid pace and we felt this was necessary to keep up with it."
Despite the CU’s extensive levels of preparation for the changeover, lines at the organization’s North Haven branch were a dozen or more deep by mid-afternoon on Tuesday and there were also delays for customers using the credit union's customer service phone line, CT Insider said.
"There were a couple hiccups we experienced," Nestor said. "Because our systems were down over the weekend, some customers weren't sure if their deposit had shown up in the system. But overall, the transition went better than what we had anticipated; a lot of people had questions that were easy enough to answer."