CHELMSFORD, Mass.—Kronos is hosting a webinar Dec. 13 to help financial institutions integrate more digital services into their branches.
“Even with the rapid proliferation of online and mobile banking, there is still a need for brick-and-mortar branch locations, staffed with employees who can help customers with complex, higher-value interactions such as opening accounts and applying for loans and mortgages,” said Kronos.
The free webinar, Optimizing the Branch in a Digital World, will help FIs deliver a better experience to account holders via digital technology, Kronos said.
“Allowing account holders to make appointments ahead of time, monitoring lobby activity to ensure prompt service, and capturing feedback quickly and easily can give your organization the best of both worlds,” the company said.
During the webinar, which begins at 2 ET, Kronos experts will explore how financial institutions can:
- Make appointments more convenient and effective
- Put the branch lobby to work
- Capture feedback with a simple smile or frown button
- Nurture an engaged, productive workforce
- Schedule for productivity and optimal service
To register for the event, click here.