MADISON, Wis.–One of the keynoters who will address the World Council of Credit Unions’ World CU Conference this summer has been named.
WOCCU said Erica Dhawan will lead a session on “Concrete Empathy” during the event, which is scheduled for July 21-24 in Boston.
“In this transformative session, discover Erica’s playbook for modern team leadership with learnings that go beyond conventional approaches,” WOCCU said. “The ‘Oprah of Management Thinkers’ and a leading authority on teamwork and innovative leadership, Erica will offer practical ways to activate Concrete Empathy to create cultures of psychological safety, employee engagement, well-being, and innovation.”
What Will be Learned
According to WOCCU, attendees will learn:
- Simple ways to signal understanding and empathy across differences and distance
- Rules of thumb to avoid misunderstanding, ambiguity, and conflict
- Tools to foster innovation and create lasting relationships both within a credit union and with members
To register, go here.
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