LOWELL, Mass.–The $1.2-billion Jeanne D’Arc Credit Union has selected the Omnix Appointment Concierge solution to improve members’ service experience by offering a new sophisticated branch appointment capability at their seven locations.
“We are constantly seeking out new technology to help us improve,” says Kathryn Dame, vice president branch administration, Jeanne D'Arc Credit Union. “FMSI’s appointment software will help us achieve our goal of providing exceptional service to our members."
FMSI said its Omnix Appointment Concierge addresses the concerns of today’s financial institutions: improving service and sales levels in the branch, while managing and minimizing labor expenses. Through sophisticated software as a service technology, FMSI’s branch appointment scheduling solution enables account holders to easily schedule appointments for their branch visits, allowing them to avoid long lobby wait times and ensures the employee with the right skill set will be assisting them, the company aid.
"We value our member’s time and strive to give them a positive branch experience” says Dame. “With FMSI’s appointment technology, we can virtually eliminate long wait times.”
“With rising competition over the past few years, and challenging profit expectations, many financial institutions are turning to innovative and more effective approaches, like utilizing appointment setting technology to maximize the branch investment,” says Meredith Deen, president of Atlanta-based FMSI. " Our software as a service solution improves three critical performance areas in the branch—sales, service and employee productivity."