DALLAS—A new report indicates that when it comes to mobile payments there is a growing disconnect between what consumers want and what retailers want to offer.
According to a Parks Associates study, the most popular mobile payments app based on consumer usage, is PayPal. Individually branded retail apps come in second, followed by Apple Pay, Android Pay and Samsung Pay to round out the top five apps used.
“Despite this, it turns out that most retailers are actively requesting a connection with the third-place system, Apple Pay,” reported Payment Week. “Apple Pay is requested by 67% of retailers, but only 8% call for PayPal. It's especially strange given that PayPal users spend more per month; customers have an average of around $98 per month spent with PayPal, but only $75 per month with Apple Pay.”