PLANO, Texas–InTouch Credit Union (ITCU) said it has added new digital communications platforms for its members.
Members are now able to chat, text and will soon have access to video banking. ITCU, which has multiple branches across more than 10 cities in Nevada, Michigan and Texas, said the new technology will provide members with increased access to banking services.
“Engaging with our members in a relevant way has been our biggest challenge in the past, a challenge that we are overcoming with increased secure high-tech communication that our members will love,” said Kent Lugrand, president and CEO. “We’re partnering with Eltropy to allow our customers effectively seamless conversations that shift securely from one platform to the next between calling, texting, and chatting online. The Texting platform has launched and is such a unique and helpful tool. Now we’re on the cusp of rolling out video banking in the near future. We look forward to creating an even more enjoyable and engaging financial experience for our member.”
The $1 billion ITCU serves more than 90,000 members.
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