McLEAN, Va.–One-hundred percent of organizations polled in a new survey of enterprises are now engaged in digital transformation (DX), with most (77%) starting their journey within the past two years.
The survey, conducted by Newgen Software, found most are at an early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming.
According to the research, enterprises are engaged in DX to achieve growth, gain competitive advantage, and provide a better customer experience.
“But DX is not easy,” Newgen said. “The top three challenges cited by survey respondents include lack of management support, cyber security concerns, and lack of in-house digital transformation experience.
"Newgen has consistently seen its customers embrace digital transformation over the past several years," said CEO Virender Jeet. "The research illustrates that most enterprises are in the thick of it. It's a complex process, and only a quarter have completed their transformation.”
Key Findings
According to Newgen, the key findings include:
- Most enterprises (68%) are transforming front-end processes. 61% are transforming back-end. And just 38% are transforming both (end-to-end)
- Enterprises are more focused on transforming complex parts of their business than simple ones. 50% see transforming simple business processes as important, while nearly all (93%) cite transforming complex business processes as important. It is the same with complex business information (91% versus 57%) and complex customer engagement (92% versus 6%), Newgen said.
- Enterprises that are the most successful in their DX efforts are more than seven times as likely to be digitally transforming end-to-end (80% versus 11%)
- Top-tier enterprises use a rich set of tools for DX. The tools they use vary depending on whether the business application is simple or complex with regards to the business process, business information, and style of customer engagement
Recommendations Made
Newgen made the following recommendations:
- Keep customer experience as focus
- Focus on automating end-to-end applications
- Integrate with business-critical systems of record
- Choose a DX platform that can handle all levels of complexity
For the survey, Eleven Market Research surveyed 301 senior business and IT leaders within enterprise organizations of 1,000 or more employees in North America.