COSTA MESA, Calif.—While small business credit cards are generally getting high marks from their customers, they are falling short in a key area that involves terms, rewards and benefits provided by those cards, according to an inaugural study by J.D. Power.
Discover earned the highest customer satisfaction scores among small businesses, followed by American Express and Bank of America, Retail Customer Experience said.
The report shows small businesses are much more satisfied than consumers regarding their respective credit cards, however, small businesses are not that happy with the rewards offerings, benefits and overall terms they get from these targeted cards, Retail Customer Experience said.