ATLANTA—FMSI said it will host a live, complimentary webinar titled “2016 Retail Branch Lobby Study Review” on Monday, Sept. 27 from 1:00 p.m. 1:40 p.m. ET, and Tuesday, Sept. 28 from 1:00 p.m. to 1:40 p.m. ET. The webinar will feature special guests from Digital Federal Credit Union and FMSI's Product Management Team. Chad Davis, SVP of marketing at FMSI, will be hosting the webinar.
“Retail executives will be surprised to see the results from our industry lobby study,” said Davis. “Many of them are operating their branches without measuring this readily available service and sales performance data.”
Specifically, this webinar will cover:
- Average lobby wait times for account holders
- Average account holder assist time with lobby service representatives
- Sales vs. service interaction percentage breakdowns
- Ideas and tips on improving lobby service and sales performance
To register for the webinar, visit https://attendee.gotowebinar.com/rt/7434207511161408513
The event will also be recorded and available for on-demand viewing at www.fmsi.com/resources