LONDON, Ontario–For the 16th consecutive year, Canada’s credit unions have won the overall Customer Service Excellence Award from Ipsos as part of its 2020 Financial Service Excellence Awards.
The annual program recognizes Canadian financial institutions for excellence in customer service.
Canada’s Credit Unions received seven awards in total, including the overall Customer Service Excellence Award reflecting the continuing high levels of service provided to their member bases, the organization said.
“We are still learning a great deal through all of this and are grateful to our Libro owners who were not only patient while we adjusted and readjusted how we support them but have continued to believe and trust in the financial advice and service we have provided for 16 years,” said Steve Bolton, president and CEO of Libro Credit Union.
Among Canada’s “Big 5” banks, RBC Royal Bank received the overall Customer Service Excellence award, capping a year in which the bank received 10 awards in total, either shared or solo.
The awards are based on the combined results of more than 48,000 completed consumer surveys.