BROOKFIELD, Wis.—Fiserv has been recognized as Restaurant Smart Terminal Provider of the Year by The Strawhecker Group (TSG), an analytics and consulting firm focused on the payments acceptance industry.
The award is part of TSG’s Payments Excellence Awards, which recognize organizations that embody the vision, dedication, and demonstration of excellence in the payments world. The award recognizes Clover—Fiserv’s point of sale platform—for “successfully navigating industry changes to make a difference for restaurant owners and improve quality and productivity of restaurant technology,” Fiserv said.
“Clover allows restaurant owners and managers to enable the touchless ordering and payment experiences consumers are demanding, engage with customers through online ordering, and manage their back office more efficiently,” said Mark Schulze, co-founder of Clover. “We are proud to receive this recognition and look forward to rolling out additional innovations in 2021 that will benefit restaurateurs and the local communities they serve.”
According to Fiserv, in 2020 Clover brought to market restaurant-focused innovation that helped thousands of restaurants quickly pivot to operate in an increasingly digital and contactless environment, while helping to ensure their guests felt safe and secure.
The Innovations
Fiserv said the innovations available through Clover include:
- Clover Online Ordering: As restaurants across the country continue to close dining rooms in the face of COVID-19, Clover Online Ordering helps them process online orders for pickup from everywhere customers search for restaurants – via an existing website, through a new online ordering web page, the Clover mobile app, or The Ordering.app, now part of Google.
- Scan to Pay: “Developed to bring contactless payments into the dining room, Scan to Pay allows restaurant guests to pay a bill—and tip—in seconds with their smartphone by scanning a QR code on their bill,” Fiserv said.
- Scan to Order: The Scan to Order feature equips restaurants to “operate in a pandemic-conscious, digitally driven world. Guests scan a Clover-generated QR code with a smartphone camera to access a digital menu, place their orders, and securely pay, all within a completely touchless environment,” Fiserv said.
- Restaurant-specific software: New vertical-specific software “allows quick-serve restaurants (QSRs) to unify front-of-house, back-of-house, and kitchen operations, while more robust software caters to single or multi-location full-service restaurants (FSRs) by further unlocking a powerful suite of functionality that includes table mapping, order/send to the kitchen from the table, Scan to Pay, and more,” Fiserv added.
ExxonMobil Adds Fiserv Solution
Separately, Fiserv said it is enabling ExxonMobil to deliver a new omnichannel commerce experience within the enhanced Google Pay mobile application.
ExxonMobil has launched a new contactless payment capability that enables consumers to utilize Google Pay to digitally pay at the pump, either by scanning a QR-code on the pump or by activating the pump from within the Google Pay app on iOS or Android.
“The commerce experience – pump activation, payment tokenization, payment processing, and digital receipt delivery – is powered by omnichannel commerce technology from Fiserv. Payments are made via a consumer’s existing Google Pay account. No additional application download or separate account is required,” Fiserv said.
“We designed Google Pay to help consumers and merchants engage and transact more conveniently and securely,” added Josh Woodward, director, Google Pay. “The new Google Pay platform gives consumers a way to pay easily at their favorite merchants and it creates opportunities for merchants to deepen customer engagement in creative ways with offers, rewards, and customized, dynamic content.”
Easy Connection
Fiserv said that by combining new innovation with their existing payment relationship with Fiserv, businesses such as ExxonMobil will be able to easily connect to Google Pay utilizing the same rails for payment authorization and settlement that Fiserv already uses to serve the merchant’s brick-and-mortar locations and digital footprint.