WASHINGTON—The Federal Communications Commission (FCC) has issued an order that allows voice service providers to use Session Initialization Protocol (SIP) Code 603 (in addition to SIP Codes 607 and 608) beyond Jan. 1, 2022.
A future rulemaking from the FCC is expected to address a new compliance deadline for voice service providers use of SIP Codes 607 and 608, NAFCU said.
In the prior report, the Call Blocking Fourth Report, voice service providers were required by Jan. 1, 2022 to use SIP Codes 607 and 608 to inform commercial callers, including credit unions, that their calls are being blocked by analytics-based blocking tools. Voice service providers have used SIP Code 603 for the purpose previously.
The new SIP Codes will give commercial callers more information on why and when calls are being blocked and allow them to address the inaccurate blocking, according to NAFCU.