WASHINGTON—The Federal Communications Commission (FCC) has approved its proposal on revocation of consent under the Telephone Consumer Protection Act (TCPA).
The rule aims to strengthen consumers’ ability to revoke consent for robocalls and robotexts. It also addresses several credit union concerns brought up during the process, Americas Credit Unions said.
Credit unions had earlier expressed concerns with a proposed requirement to honor all revocation requests within 24 hours. The rule adopted requires robocallers/texters to honor do not call and consent requests, “as soon as practicable, and no longer than 10 business days from receipt,” according to the association.
America’s Credit Unions noted that it had also shared with the FCC that consumer revocation requests are not applied to a broader category of messages than the consumer requests, for example, consumers would likely still wish to receive multi-factor authentication texts to access their account.
About the Rule
The rule states the FCC agrees with “financial institutions’ concerns that consumers may inadvertently opt out of exempted informational calls or messages such as fraud alerts when attempting to stop unwanted telemarketing calls” from their financial institutions.
“Therefore, in effect, when a consumer revokes consent with regard to telemarketing robocalls or robotexts, the caller can continue to reach the consumer pursuant to an exempted informational call, which does not require consent, unless and until the consumer separately expresses an intent to opt out of these exempted calls,” the rule reads.
Comments will be accepted on the rule for 30 days after its publication in the Federal Register, with reply comments due 15 days after that.
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