WASHINGTON—A potential fix for an error that was included in an order from the Federal Communication Commission (FCC) related to the Telephone Consumer Protection Act was discussed by FCC staff during a meeting attended by NAFCU Director of Regulatory Affairs Ann Kossachev.
NAFCU joined the groups in attendance to ask the agency to make a technical fix to the rule.
For its part, NAFCU said it shared recommendations on the exemptions in meetings with staff in the offices of several commissioners to offer support for the agency’s efforts to establish and implement exemptions to the TCPA’s consent requirement for important information that consumers need regarding their credit union accounts.
Exception Established
Under the order, the FCC has established an exception to noncommercial calls to residential lines, with a limit of three calls within any consecutive 30-day period. NAFCU noted it has previously urged against the placement of a numerical limitation on the number of exempted informational calls or exempted financial institution calls.
NAFCU also pointed out that it and other groups have identified an error in the order's text that creates a requirement that informational, prerecorded or artificial voice calls that a caller places to a residential number outside of the three-call exemption would be subject to a prior express written consent requirement. However, the order indicates that calls placed outside of the exemption should be subject to prior express consent, but not written consent.
NAFCU and others in the latest meeting asked the acting commissioner's staff to consider issuing an erratum to make the technical fix.