HERNDON, Va.–Northwest FCU said it is now delivering “futuristic member service” through its new robot, Pepper. It is believed to be the second credit union in the U.S. to do so.
Pepper is a social humanoid robot created by Softbank Robotics that uses facial recognition and artificial intelligence to act as a member service representative in Northwest Federal branches. Pepper will be used to assist members, show products and services, and teach financial literacy through games and interactions, the credit union said.
“We’re excited to introduce Pepper to our members and expect it will add value to the service experience at our branches,” said Northwest Federal’s President and CEO Jeff Bentley. “We encourage everyone to stop by, meet Pepper and ask a question, or just say hi—Pepper loves taking selfies and showing off dance moves.”
Northwest Federal said Pepper is able to educate members on products and services, as well as put members in touch with the right employee for follow up if preferred. Pepper can also text members if they would like more information on products and services offered. Northwest Federal plans to bring Pepper to each branch to assist members throughout Maryland and Northern Virginia this fall.
As CUToday.info reported here, Clearview FCU in Pittsburgh has also been using Pepper to interact with its members.