MIAMI–Citing lower costs and fewer hassles, Dade County FCU said it is outsourcing its new ATMs to Dolphin Debit.
The $774-million Dade County FCU in 2017 was seeking to add 15 new ATMs at its SEG sites but said it also found that approach would be cost-prohibitive, according to Robert Plasencia, VP-compliance and fraud for DDFCU.
“The cost associated with rolling out these ATMs was what led me to Dolphin Debit. We decided to go with Dolphin due to the full managed service they provide and their pricing,” Plasencia said. “I have been very impressed with the rollout of the machines. Once we decide on a new location, the turnaround time is very good, and the terminals themselves are extremely reliable. The Dolphin Debit service has been exceptional.”
Dade County FCU has a mixed ATM fleet, with 15 Dolphin Debit ATMs out of a current total of 51, according to the company.
Plasencia added that with the Dolphin Debit ATMs, if there are any machine issues, technicians respond immediately to fix the problem and the credit union doesn’t have to be concerned with managing them on a day-to-day basis.
“With our mixed fleet, we do have involvement with the other machines, but I definitely see the advantage of having ATMs with Dolphin. I can see that the Dolphin ATMs have more uptime, so they are generating more revenue, and we are getting fewer complaints,” he said in a statement.
Dade County FCU said it will be adding three more Dolphin Debit ATMs this summer, and considering more in the future.
“A larger credit union is often able to move part of its fleet to Dolphin Debit, and then have the chance to see the benefits when compared to the rest of the fleet,” said Gary Walston, co-founder of Houston-based Dolphin Debit. “We welcome those opportunities, because it allows us to highlight the contrast and really demonstrate the advantages of turning over ATM management to us.”