SALT LAKE CITY–Customer experience (CX) professionals and business leaders from around the world are being invited to attend three “high energy” days of innovation, education and networking at CXFusion 2016 on April 25-27, 2016 in Las Vegas.
Registration is now open at www.cxfusion.com.
With the theme “Delivering the Promise of Customer Experience,” keynote speakers, analysts and industry experts will provide attendees with insights and guidance on how to manage a customer experience program to achieve higher member retention and increased financial gains, the company said.
The CXFusion conference includes presentations by CX pros in a variety of industries who have achieved measureable outcomes by improving customer experience. MaritzCX, the creator and host of the CXFusion event, is the world’s largest provider of customer experience software and services.
Keynote speakers include R “Ray” Wang, principal analyst and founder, Constellation Research, and David McCandless, influential author and information designer. Wang is the author of the popular business strategy and technology blog “A Software Insider’s Point of View.” His blog and his new book Disrupting Digital Business provides insight into how disruptive technologies and new business models such as digital transformation, impact brands, enterprises, and organizations.
David McCandless is a London-based author, data-journalist, and information designer, working across print, advertising, TV, and web. His blog and best-selling books Information Is Beautiful and Knowledge is Beautiful are dedicated to visualizing ideas, issues, knowledge and data, and to discovering novel patterns and stories to tell with those datasets.
“Many CX practitioners want their programs to optimize the customer and employee experience at every stage of the journey. Yet, even the best programs struggle to fully achieve this promise,” said Carine Clark, president and CEO of MaritzCX. “CXFusion includes expert presentations and hands-on experience that make the promise of delivering a first-rate customer experience an achievable reality.”
Conference Overview
More than 500 participants from around the world are expected to attend CXFusion to discover new ideas, network with peers, and design new approaches to increase customer retention, conversion, and lifetime value. Fifty-six sessions, eight interactive workshops, and a VoC certification program provide a wide variety of learning options.
The company said CXFusion is ideal for professionals working in customer experience, voice of the customer, service or support, operations, survey management, insight, market research, marketing, customer retention, customer intelligence, employee engagement, and human resources.
CXFusion will be held at the Bellagio Hotel in Las Vegas. Registration is available at www.cxfusion.com. The early-bird rate saves $400 from the regular registration fee and is available until February 19, 2016.