BASINGSTOKE, U.K.– A new study is predicting cumulative merchant losses from online payment fraud globally between 2023 and 2027 will exceed $343 billion.
Juniper Research, which conducted the study, noted that as a comparison this equates to more than 350% of Apple’s reported net income in the 2021 fiscal year; showing the massive extent of these
According to the company, online payment fraud includes losses across the sales of digital goods, physical goods, money transfer transactions and banking, as well as purchases like airline ticketing. Fraudster attacks can include phishing, business email compromise and socially engineered fraud.
“Online payment fraud losses are partly being driven by fraudster innovation in areas such as account takeover fraud, where a user’s account is hijacked,” the company stated. “This is despite the wide employment of identity verification measures.”
Innovation Needed
Juniper reported that its research found that in order to combat rising fraud, “fraud prevention vendors must orchestrate the right mix of verification tools, at the most effective point in the customer journey, to best protect users, but that this will require significant capabilities to achieve.”
“Fundamentally, no two online transactions are the same, so the way transactions are secured cannot follow a one-size-fits-all solution,” said report author Nick Maynard. “Payment fraud detection and prevention vendors must build a multitude of verification capabilities, and intelligently orchestrate different solutions depending on circumstances, in order to correctly protect both merchants and users.”
Largest Fraud Area
The research identified physical goods purchases as the largest single source of losses, projected to account for 49% of cumulative online payment fraud losses globally over the next five years, growing by 110%.
“Lax address verification processes in developing markets are a major fraud risk, with fraudsters targeting physical goods specifically, due to their resell potential,” Juniper said. “As such, (the research) recommends merchants adopt strong anti-fraud measures, including multiple sources of address verification and multi-factor authentication to reduce fraudulent incidents for physical goods merchants.”
The research white paper can be found here.
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