WABAN, Mass.–Credit unions are ranked #4 in the just-released 2015 Temkin Web Experience Ratings, which is based on a study of 10,000 consumers and examines 262 different companies across 20 industries.
The survey rankings are based on consumers identifying companies with which they have done business online in the last 60 days, and then ranking those businesses according to how the consumer rates the experience on a scale of 1 (very dissatisfied) to 7 (very satisfied).
USAA finished first (in the bank industry category) in the Temkin Web Experience survey, followed by Amazon.com (retailer), USAA again (for credit cards) and then credit unions as a whole. Capital One 360, SunTrust, and Chase also finished in the top nine.