WASHINGTON—America’s Credit Unions met with Federal Communications Commission (FCC) Commissioner Geoffrey Starks in an effort to provide the “credit union perspective” on the FCC’s final rule related to a consumer’s right to revoke consent to receive robocalls and robotexts under the Telephone Consumer Protection Act (TCPA).
The trade group said the final rule, published in March, does reflect a number of changes is had previously requested, including the expansion of time to process revocation from 24 hours to “as soon as practicable,” but no more than 10 business days. Ahead of their merger, both NAFCU and CUNA had written to the FCC opposing a explained.
During the meeting—attended by ACU President/CEO Jim Nussle, Chief Advocacy Officer Carrie Hunt and Senior Regulatory Affairs Counsel James Akin—the group discussed what ACU described as the “burdensome” requirement for credit unions to show that a non-conforming method of revocation is unreasonable, ACU reported.
Additional Request
Nussle and Hunt also called on the commission to provide clarity on the scope of revocation, saying their primary concern is that notices such as fraud alerts, data breach notifications, and security elections such as multi-factor authentication would be disallowed at the point of revocation.
Although the final rule became effective April 4, the new consent revocation provisions and the timeframe for honoring these requests will be effective six months following review by the Office of Management and Budget. The FCC will publish a Federal Register announcement once the effective date has been established.
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