SASKATOON, Saskatchewan–Conexus Credit Union here has adopted FMSI’s Omnix Staff Scheduler, Omnix Interactive Dashboard and Omnix Performance Analytics solutions.
The $6.6-billion credit union will use FMSI’s software to improve staffing efficiencies while maintaining service levels at its locations. The credit union said it will use FMSI’s software to improve staffing efficiencies while maintaining great service at its locations.
According to FMSI, its Omnix suite of products addresses the concerns of today’s financial institutions by keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI said its system quickly empowers management teams with easy-to-read and actionable business intelligence.
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, president/CEO of Atlanta-based FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”
For info: www.fmsi.com