NEW YORK—Credit card chargebacks are reaching crisis levels for retailers on both sides of the Atlantic, according to a major new survey of U.S. and U.K. consumers published by Justt, a chargeback mitigation company.
Two-thirds of U.S. shoppers and 44% of British shoppers have filed chargebacks in the past 12 months, and many have filed multiple chargebacks, part of a global trend that is eating into retailers’ revenues and damaging customer relationships, Prevention Media reported.
The Justt survey shows that both U.K. and U.S. consumers now routinely rely on chargebacks to vent dissatisfaction with the products and services they receive, the report states.
“American shoppers were markedly more aggressive than British consumers in their use of chargebacks across all industry verticals, and were also more likely to file serial chargebacks,” Prevention Media said.
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